Refund & Cancellation Policy – SocialSoket

Last Updated: October 2025

Welcome to SocialSoket.com (“we,” “our,” or “us”).
This Refund & Cancellation Policy explains the conditions under which refunds or cancellations may be issued for transactions made through our platform.
By using SocialSoket.com, you agree to the terms outlined below.

1. General Policy

SocialSoket operates as a marketplace platform connecting buyers and sellers of social media accounts and related digital services.
We do not directly own, sell, or manage the accounts listed on our site.
All transactions are made between independent users.

Because of this, refunds or cancellations are handled on a case-by-case basis, depending on the transaction details and the user’s situation.

2. Eligibility for Refund

A refund may be considered in the following cases:

The seller fails to deliver the agreed account or service.

The delivered account does not match the description provided in the listing.

The buyer can prove fraudulent behavior or violation of our platform rules.

To request a refund, the buyer must:

Contact our support team within 7 days of purchase.

Provide proof of payment and all related communication with the seller.

Our support team will review the case and decide fairly based on available evidence.

3. Non-Refundable Transactions

Refunds will not be issued in the following cases:

Buyer changes their mind after completing a purchase.

Buyer fails to follow transaction or verification steps.

Buyer shares or misuses sensitive account information.

The transaction took place outside the SocialSoket platform.

Please note: Once a digital account is delivered, ownership cannot be reversed, so refunds are limited to fraud-related cases only.

4. Cancellation Policy

Buyers can cancel a transaction only before the seller confirms delivery.
After delivery or transfer, cancellations are no longer possible.

If you wish to cancel a pending order, please contact support@socialsoket.com

Please include your username, transaction ID, and reason for your request for faster resolution.

8. Changes to This Policy

We may update this Refund & Cancellation Policy periodically.
All updates will be posted on this page with a new “Last Updated” date.